rk44 Privacy Policy —
Your data is fully protected

1 Introduction

rk44 (referred to as "we", "us", or "platform") is a trusted online gaming platform in Bangladesh. By registering on our website rk44.cam or using our services, you agree to the terms of this privacy policy.

Protecting the privacy of your personal information is one of our highest priorities. This privacy policy explains what types of information we collect, why we collect it, and how we keep that information secure. We ask that you read this policy carefully.

This policy should be read together with our Terms and Conditions and Responsible Gaming policy. If you have any questions, please contact us directly.

2 Scope of This Policy

This privacy policy applies in the following situations:

• When visiting the rk44.cam website.
• When creating or logging into an account on rk44.
• When using our live casino, slots, cricket betting, or other gaming services.
• When contacting our support team.
• When making a deposit or withdrawal.

You must be 21 years of age or older to use rk44's services.

3 Information We Collect

rk44 may collect the following categories of information:

a) Identity Information

• Full name
• Date of birth
• National ID number or passport number (for verification purposes)
• Gender

b) Contact Information

• Email address
• Mobile number

c) Financial Information

• bKash, Nagad, Rocket, Upay account numbers
• Bank account details (for deposits and withdrawals)
• Transaction history

d) Technical Information

• IP address
• Browser and device type
• Operating system information
• Login time and date
• Cookie and session data

e) Gaming Activity Information

• Gaming history and betting records
• Promotion and bonus usage history
• VIP level information

4 Information Collected from Third Parties

In some cases we may also receive information from third parties (payment providers, identity verification agencies). This information is used solely to ensure the quality of our services and to prevent fraud.

5 Why We Use Your Information

rk44 uses your personal information for the following purposes:

• Account Management: Registration, login, and account verification.
• Payment Processing: Deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer.
• Service Improvement: To enhance your experience and resolve technical issues.
• Security: Fraud detection, prevention, and cybersecurity protection.
• Legal Compliance: Meeting legal obligations.
• Responsible Gaming: Monitoring your gaming habits to identify harmful patterns and provide timely support.
• Customer Service: To assist you through our 24/7 live chat support team.
• Promotional Communication: Sending offers and updates subject to your consent.

6 Legal Basis for Processing Information

We process your information on the following legal bases:

• Based on your explicit consent.
• To fulfil the terms of our agreement with you (such as managing your account).
• To meet legal obligations (such as anti-money laundering requirements).
• To protect the legitimate interests of us and our users.

7 Who We Share Information With

rk44 does not sell your personal information to third parties. However, information may be shared in the following situations:

• Payment Service Providers: bKash, Nagad, Rocket, Upay, and banking partners receive limited information to process transactions.
• Identity Verification Agencies: To complete the KYC process.
• Technology Partners: Trusted technology partners who assist in operating and maintaining our platform.
• Law Enforcement Agencies: Where there is a legal obligation or court order.
• Fraud Prevention Agencies: To detect and prevent fraudulent activity.

All third-party partners operate under strict data protection agreements and may only use information for specified purposes.

8 International Data Transfers

Our servers and technology infrastructure may be located in different countries. Wherever your information is transferred, we ensure it remains protected in accordance with the standards of this privacy policy.

9 How We Protect Your Information

rk44 takes the following measures to protect your personal and financial information:

• SSL Encryption: 256-bit SSL encryption is used for all data transmissions.
• Firewall Protection: Advanced firewall and intrusion detection systems.
• Two-Factor Authentication: An additional layer of security for account access.
• Regular Security Audits: Our systems undergo regular security testing.
• Restricted Access: Only authorized staff can access your information.
• Secure Payment Processing: All financial transactions are conducted through encrypted and secure channels.

While we take every possible security measure, no transmission of information over the internet can be guaranteed to be completely secure. We advise you to keep your password confidential and change it regularly.

10 Data Retention Period

We retain your information for as long as it is needed to provide services or as required by legal obligations. Even after an account is closed, certain information may need to be kept for legal, accounting, and regulatory purposes.

11 Use of Cookies

rk44.cam uses cookies and similar tracking technologies. Cookies are small text files stored on your device. We use the following types of cookies:

• Essential Cookies: These ensure the basic functionality of the website — maintaining login sessions, security verification, and so on. These cannot be disabled.
• Functional Cookies: These remember your preferences and settings so you do not have to reconfigure them each time.
• Analytics Cookies: These collect statistics to help us understand site usage patterns, which helps improve our services.

You can control non-essential cookies through your browser settings. However, please note that disabling cookies may limit some functionality of the site.

12 Your Data Rights

You have the following rights regarding your personal information:

• Right of Access: The right to know what information we hold about you and to request a copy.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances (exceptions apply where there are legal obligations).
• Right to Restrict Processing: The right to request that processing of your information be limited in certain circumstances.
• Right to Withdraw Consent: The right to withdraw from any information processing that is based on your consent.
• Right to Complain: You may lodge a complaint with the relevant authority if you feel it is necessary.

To exercise these rights, contact us by email at [email protected].

13 Opting Out of Promotional Communications

If you do not wish to receive our promotional emails or notifications, let our support team know at any time. Please note that important account and security-related messages cannot be stopped — these are essential for service delivery.

14 Protection of Minors' Information

rk44's services are for those aged 21 or over only. We do not knowingly collect information from minors. If we become aware that a minor is using our platform, we will immediately close that account and delete any information collected.

15 Changes to This Policy

rk44 may update this privacy policy from time to time. If there are significant changes, we will notify you by email or through a notice on the site. Continued use of the site after changes means you have agreed to the updated policy.

We display the "Last Updated" date at the top of the page, so please check it regularly.

16 Third-Party Links

Our platform is connected to the services of game providers (Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, etc.). These third parties have their own privacy policies, over which we have no control. We recommend reading their policies as well.